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If you have difficulties with integrating or processing payments, check with this diagnosis table. Most incidents have been PrestaShop They are due to network restrictions or misconfigured credentials.

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1. Rapid Diagnosis table

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2. Filling (Debug Mode)

To get specific details of an error, the module Alignet One an internal registration system.
1

Engage Debug Mode

In module configuration, mark box Debug Mode and keeps the changes.
2

Consult database

Access your database manager (phpMyAdmin) and check the table payme_logs. That’s where you’ll see him. JSON complete sending and response from API.
3

Review Logs from PrestaShop

Also available at back office: Advanced Parameters > Records / Logs To see system errors.
Important: Fan Debug Mode after solving the problem to avoid excessive production database growth.

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3. Reporting requirements

Make sure your server complies with these network rules:
  • Ports: The port 443 should be open for outgoing and incoming communication.
  • Extensions PHP: Check that cURL and OpenSSL Be up to date.
  • Protocol: The site should operate low TLS 1.2 or higher to meet safety standards PCI.

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4. Support Channels

If the problem persists after following this guide, send us an email with Support kit:

Support kit for Prestashop

  1. Merchant Code and URL The place.
  2. Exacted version of PrestaShop and PHP.
  3. Screenshot from the bug.
  4. Table constores payme_logs related to the failed transaction.

Email

posstorea.authentication @ alignet.com

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