> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alignet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order and transaction management

> Manage payments, refunds, and statuses directly from WordPress.

The plugin of Alignet One centralizes financial operation at a single place, enabling you to make data-based decisions and manage money flow effectively.

## 1. Management Panel Alignet One

To gain access to your payment monitoring centre, contact: **WooCommerce** > **Alignet One Transactions**.

That panel is divided into three key tools:

<Tabs>
  <Tab title="Transactions">
    Visualizes the detailed history of all payment attempts.

    * **Advanced filters:** Search by status (Approved, Denied) and date ranges.
    * **Individual Detail:** Access Gateway's transaction IDs for bank reconciliations.
  </Tab>

  <Tab title="Events Logs">
    Technical registration of communication between your server and Alignet One.

    * **Audit:** Tracking connection errors or issuer responses.
    * **Maintenance:** Option to clear old logs and optimize database.
  </Tab>

  <Tab title="Statistics">
    Graphic display of your storage performance in the last 30 days:

    * **Conversion rate:** Percentage of successful and failed transactions.
    * **Metrics:** Total amount processed, average ticket and sales volume.
  </Tab>
</Tabs>

***

## 2. Reimbursements

No more need to get into the Alignet One To give back money. Can you do **total or partial reimbursement** directly from WooCommerce.

### How to conduct a revern?

1. Go to **WooCommerce** > **Requests** and select the desired order.
2. Click the button **"Extort with Alignet One"**.
3. The system will process an application S2S (Server-to-Server) with the gateway.

<Check>
  **Intelligent Security:** The plugin has an internal validation that prevents duplicated reversals automatically, protecting your cash flow.
</Check>

***

## 3. Automatic Mapping of States

The plugin synchronizes order status at WooCommerce as at Alignet Oneautomates your logistics:

| Event at Alignet One    | Status at WooCommerce                                  | Automatic Action                                           |
| :---------------------- | :----------------------------------------------------- | :--------------------------------------------------------- |
| **Successful payment**  | <span style={{color: '#2ecc71'}}>**Processing**</span> | The stock is reduced and confirmation mail sent.           |
| **Payment outstanding** | <span style={{color: '#f1c40f'}}>**Stand by**</span>   | The stock will be booked (on-hold) until confirmation S2S. |
| **Failed payment**      | <span style={{color: '#e74c3c'}}>**Failed**</span>     | The client is notified to re-attempt payment.              |
| **Exstore Reversal**    | <span style={{color: '#3498db'}}>**Reimbursed**</span> | The status changes automatically by confirming the refund. |

## 4. Asynchronous methods (QR / PagoEfectivo)

For non-instant methods, the flow follows a logic of **deferred confirmation**:

1. The order is created as **Stand by (on-hold)**.
2. The client pays his or her bank or agent app.
3. Alignet One sends a notice **S2S** To your store.
4. The plugin gets the sign and changes the status to **Processing** Auto.

<Warning>
  **Important:** If your server's under maintenance or under a firewall that blocks the IP from Alignet Onethe status of the order shall not be updated automatically. Always check the **Loks** If this happens.
</Warning>

***

<CardGroup cols={2}>
  <Card title="Tests and certification" icon="vial-circle-check" href="/en/virtual-payments/wordpress-woocommerce/testing-and-certification">
    Valids that states change correctly with our test cards.
  </Card>

  <Card title="Problem solving" icon="life-ring" href="/en/virtual-payments/wordpress-woocommerce/troubleshooting">
    The order doesn't change status? Check common solutions here.
  </Card>
</CardGroup>