> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alignet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Support channels and escalation levels for questions and incidents related to the Acquiring Processing service.

## Support channels

To receive the appropriate assistance, send your request to the relevant team based on its type.

<CardGroup>
  <Card title="Customer service" icon="headset" href="mailto:servicioalcliente@alignet.com?subject=Inquiry%20-%20Acquiring%20Processing">
    Operational questions, incident follow-up, and general service assistance.
  </Card>

  <Card title="Product team" icon="diagram-project" href="mailto:gproducto@alignet.com?subject=Product%20Inquiry%20-%20Acquiring%20Processing">
    Functional questions, service scope, integrations, and evaluation of new capabilities.
  </Card>

  <Card title="Sales and post-sales team" icon="briefcase" href="mailto:postventa.autenticacion@alignet.com?subject=Sales%20Inquiry%20-%20Acquiring%20Processing">
    Sales requests, onboarding, contracting, and post-implementation follow-up.
  </Card>
</CardGroup>